Frequently Asked Questions

Our flexible lease options include 6 to 18 month terms, with optional month-to-month arrangements for an added cost.

We’re a zero-deposit community. Say goodbye to hefty upfront costs and hello to your new home without breaking the bank. More savings, a faster move-in, and stress-free every step of the way.

We require participation in our Renter Liability Waiver Program instead of traditional renters' liability insurance. This program has a monthly fee of $18.65 and covers your liability to the property owner for damages up to $200,000 per occurrence from accidental incidents caused by you or your guests. Please note, this waiver is not a substitute for personal property or personal liability insurance. We encourage residents to secure coverage for their personal belongings and liability. Our preferred insurance carrier for personal property coverage is ePremium. It's advisable to consult an insurance professional to evaluate your personal insurance needs.

Yes—move-in specials are available and updated regularly. Specials can change frequently, so to get the latest offer, please check the homepage for the current move-in promotion or call the leasing office to hear about the exact offer available now. Note: specials may be limited-time and subject to qualifications.

We do not offer furnished homes by default, but we partner with Cort Furniture Rental to provide furnished home options. Availability can vary by property, so please contact the leasing office or visit Cort’s website at www.cort.com to learn about current furnished options, pricing, and delivery details.

• Online: Visit the website and use the tour scheduling tool to pick a date and time that works for you. We also offer self-guided tour options!  
• Phone: Call the leasing office to book a tour and confirm availability.
• Walk-ins: We accept walk-in tours, subject to agent availability.

Paying rent is quick and cashless with our streamlined options. Use the online portal or the RentCafe app to submit your payment securely from anywhere. You can pay by credit/debit card or ACH, and you’ll receive a clear receipt for every transaction. For residents who prefer mobile access, the RentCafe mobile app offers the same secure, convenient payment flow, making on-time rent a breeze every month.

Set up automatic rent payments in just a few clicks through the RentCafe portal. Navigate to the Payments section, choose Setup AutoPay, and follow the prompts to schedule recurring monthly payments. AutoPay ensures your rent is paid on time each month, helps you avoid late fees, and keeps your accounts organized with automatic confirmations and reminders.

All applications are completed online through our website. Each applicant pays a one-time $75 application fee, and there is a $250 administrative fee per apartment. The administrative fee is refundable if your application is denied or canceled within 72 hours, but non-refundable after that period. Once submitted, applications are processed through our third-party screening company, which verifies credit, criminal background, rental history, and income.

Subletting is not permitted at our community. However, you may add a roommate to your lease by contacting our leasing office. The prospective roommate must complete our online application, pay the application fee, and meet our qualification criteria. Short-term rentals (Airbnb, Vrbo, etc.) are strictly prohibited.

We are a pet-friendly community and allow up to two pets per apartment home. Breed restrictions may apply, and a non-refundable pet fee and monthly pet rent are required. All pets must be registered with the leasing office and included on the lease. Assistance animals, including Emotional Support Animals (ESAs), are not considered pets under the Fair Housing Act. Residents requesting a reasonable accommodation for an assistance animal must submit appropriate documentation for review. Once approved, pet fees, pet rent, and breed restrictions do not apply to assistance animals.

Packages are delivered through the Luxer package system and placed in the mail room located inside the leasing office. Residents will receive a notification through the Luxer system with instructions for pickup. Regular mail is delivered to the resident mailboxes located at the mail kiosk located in the property.

Gateway Crossing offers open parking throughout the community for residents and their guests. The community also offers detached garages available for rent, which may be used for vehicle parking. All vehicles must follow the community parking guidelines outlined in the lease agreement.

Residents are welcome to have guests visit their apartment home. Guests may park in the open parking areas throughout the community and must follow all community parking guidelines. Guests may not stay for more than 7 consecutive days or more than 14 total days within a 30-day period without prior written approval from management. If a guest will be staying longer than this timeframe, the resident must notify management in writing and receive approval in advance.

Residents may request a transfer to another apartment home within the community, subject to availability and eligibility requirements. To proceed with a transfer, residents must sign a Transfer Addendum, pay the transfer fee, complete a pre–move-out inspection, and provide updated pay stubs for income verification. Once these steps are completed and the new home is available, the transfer can be scheduled with the leasing office.

If a resident needs to terminate their lease early, the lease requires a 60-day written notice and an early termination fee, as outlined in the lease agreement. For active-duty military residents, the military clause allows lease termination with a 30-day written notice and a copy of official military orders. When this clause is used, no early termination fee is charged in accordance with the lease terms.

Valet trash service is provided Sunday through Thursday. Residents may place bagged trash inside the provided container after 6:00 PM, as service begins at 8:00 PM. Trash must be bagged, securely tied, and placed inside the container, and boxes must be broken down and flattened. A trash compactor is also available on site for resident use.